Last Updated: July 12, 2026
Welcome to Buena Vida ADHC, LLC (“Buena Vida”). This Privacy Policy (“Policy”) explains how we handle personal information across all of our websites, systems, and services (collectively referred to as “Buena Vida Resources”), including our primary website at www.buenavidaky.com.
Throughout this Policy, the terms “Buena Vida,” “we,” “us,” and “our” refer to Buena Vida ADHC, LLC. Our commitment to protecting your privacy is a top priority, and this Policy clearly describes how we collect, use, and safeguard the information you share with us.
This Policy applies to all information collected through Buena Vida Resources, as well as any information provided to us directly through other interactions—whether you are a consumer, potential consumer, or employee. For the purposes of this Policy, the term “consumer” includes current and prospective clients, job applicants, employees, and independent contractors.
Please note that this Policy does not cover information regulated under the Health Insurance Portability and Accountability Act (“HIPAA”). Information governed by HIPAA is handled in accordance with separate privacy and security requirements.
For information about how Buena Vida handles “protected health information” under HIPAA, please contact info@buenavidaky.com.
What Information Do We Collect?
Buena Vida may collect a range of personal information directly from consumers that can identify, describe, or reasonably be associated with a particular individual. This information may include various types of identifiers such as your name, alias, mailing address, email address, telephone number, username or online identifier, and other similar contact details. We may also collect government-issued identification numbers, such as a Social Security number, driver’s license number, or insurance policy number, when necessary to provide our services or comply with applicable laws.
We may also gather contact and financial details necessary to process payments and maintain accounts. This information may include your preferred payment methods, credit or debit card numbers, bank account information, transaction history, and other payment-related data. In some cases, we may also collect photographs, descriptions, or information related to medical or benefits eligibility when relevant to our services.
Account-related information may also be collected, including your chosen username, password, security questions, communication preferences, and system settings. When you contact us by email, phone, or through our website, we may collect and retain the contents of your messages, as well as any additional information you choose to provide, to address your questions or support requests.
In addition, we may collect data about your interactions with our online platforms and digital resources. This may include information about your device, browsing history, search activity, and your interactions with our website, advertisements, or other online features. Our servers automatically identify your device through its Internet Protocol (IP) address. This IP address is used for system administration, diagnosing technical issues, preventing unauthorized access to our systems, and compiling general demographic insights about our users.
While Buena Vida does not collect precise physical location data, we may obtain general location information, such as your region, postal code, or movement patterns, when necessary to support service delivery or ensure operational efficiency. We may also collect commercial information, such as records of transactions, purchasing tendencies, or details of services you have used. Finally, we collect usage data on how and when you engage with our online services, which helps us understand consumer preferences and improve the overall experience.
How Do We Collect Information
Buena Vida gathers personal information through a variety of methods and sources. In many cases, we collect information directly from you. This may occur during conversations with our staff, through your interactions on our website, or via correspondence such as mail, email, fax, voicemail, or other forms of documentation you provide to us. These direct exchanges allow us to verify your identity, deliver services, and respond to your inquiries or requests.
We may also obtain personal information in connection with business activities such as mergers, acquisitions, partnerships, or other corporate transactions. When these events occur, consumer information held by another organization may be transferred to Buena Vida as part of the overall business assets.
Additionally, we receive information from a range of third-party vendors and service providers who assist us in operating and improving our business. These may include marketing and advertising agencies, analytics and data service providers, website and technology support vendors, professional advisors, customer service partners, and similar entities that help us deliver a better experience to our consumers.
Our online resources also use cookies and similar tracking technologies. The use of cookies is a common practice across the Internet and enables us to personalize your experience on Buena Vida’s websites.
Cookies help us remember your preferences, measure how visitors interact with our site, and improve website functionality. We may also work with third-party providers that use cookies solely to analyze site traffic and performance data on our behalf. These providers do not use the information for their own purposes but rather to help us understand and enhance how our online resources are used.
What Type of Cookies Do We Use
Buena Vida’s online resources use “cookies” and similar tracking technologies such as pixels and clear GIFs. Cookies are small files that are stored on your device when you visit a website, allowing us to recognize your browser and remember certain information about your visit. These tools help us personalize your browsing experience, improve website functionality, and understand how visitors interact with our online resources. We may also work with third-party service providers that use cookies or comparable technologies on our behalf to collect and analyze website traffic and usage trends.
Most web browsers accept cookies automatically, but you can adjust your browser or device settings to refuse cookies or to be alerted when a cookie is sent. Please note that if you choose to block or delete cookies, certain parts of our website may not function as intended, and your overall experience may be limited.
Your browser may also offer additional privacy controls, such as “Do Not Track” signals, which allow you to indicate that you prefer not to have your online activity tracked. In addition, some browsers or extensions support Global Privacy Control (“GPC”) settings, which communicate your preference to limit the collection and use of your personal information.
You can further manage the information shared with us by third-party platforms through their individual privacy settings. If you decide to disconnect your use of Buena Vida’s resources from a third-party service, that provider will no longer share new information with us. However, data collected prior to disconnection may still remain in our systems, subject to applicable retention and privacy practices.
By submitting your personal information through Buena Vida’s online resources, you consent to being contacted by an authorized Buena Vida representative using the contact details you provide. This may include telephone calls, text messages, or email communications made in response to your inquiry during regular business hours. You acknowledge and agree that such communications may be facilitated using automated dialing systems or similar technologies, and may include information about our services, programs, or promotional updates related to senior care and support.
How We Use Personal Information
Buena Vida uses the personal information we collect for a variety of legitimate business and operational purposes designed to support our services and our consumers. This information allows us to deliver and maintain the programs and services we provide, respond to inquiries, and ensure that each consumer receives quality support and care. We also use personal information to communicate with you about updates, events, and promotional opportunities related to our services and programs that may be of interest.
The information we gather helps us better understand our consumers' needs and preferences, enabling us to enhance our offerings and improve overall satisfaction. It also supports essential business functions such as internal operations, analytics, quality assurance, and performance evaluation. We may use this data to conduct research, test new features, identify areas for improvement, and ensure that our systems function efficiently and securely.
Buena Vida also relies on personal information to detect, prevent, and respond to fraud, unauthorized access, or other security incidents. We use it to diagnose and correct technical problems, perform audits and internal investigations, and maintain compliance with applicable laws and regulations. Additionally, personal information is used for marketing and outreach activities to promote our mission and services.
For employment and staffing purposes, we may use the information we collect to manage personnel records, evaluate job applicants, communicate with candidates, support diversity and inclusion efforts, and maintain accurate employment documentation. Personal information may also be processed to meet security and identification needs, conduct legal analysis, or respond to lawful requests from regulatory or government authorities.
In certain cases, we may use personal information in connection with significant business transactions. For example, if Buena Vida undergoes a merger, acquisition, or asset sale, consumer information may be included as part of the transferred business assets. We also use personal information to build and maintain relationships with our business partners, vendors, and other professional associates who assist in delivering our programs and services.
How We Share Personal Information
Buena Vida does not sell personal information directly to third parties. However, in the course of our operations, we may share certain personal information with external parties as outlined in this Privacy Policy. Some state privacy laws define the terms “sale” and “share” more broadly than traditional commercial transactions, and under those definitions, certain types of disclosures we make could be considered a “sale” or “sharing” of personal information.
In certain situations, Buena Vida may share personal information with third parties for legitimate business purposes and in accordance with this Privacy Policy. These disclosures are made only when necessary to support our operations, comply with legal obligations, or provide services you have requested.
We may share your information with trusted service providers and vendors who perform business functions on our behalf. These may include companies that assist with technology and systems management, payment processing, data analysis, customer service, cloud storage, marketing support, order fulfillment, and shipping. Each of these third parties is required to handle personal information responsibly and in accordance with applicable privacy laws.
In addition, we may share information with our business and marketing partners who help us promote our services and deliver advertising that may be relevant to you. For instance, we may work with third-party advertising platforms to provide personalized marketing based on your online activity and interactions across various websites. These partners use personal information in accordance with their own privacy policies. Depending on your place of residence, you may have the right to request that we do not share certain information for targeted advertising purposes.
We may also disclose personal information when you instruct us to do so or give us your consent. This may occur, for example, when you ask us to coordinate shipping with a third party, use social media integrations or widgets, or otherwise interact with external services connected to our resources.
Buena Vida may share personal information with its affiliated entities and subsidiaries as part of our normal business operations. Furthermore, if the company undergoes a merger, acquisition, restructuring, asset sale, or bankruptcy, your information may be transferred as part of that transaction. We may also disclose personal information to comply with legal requirements—such as responding to court orders, subpoenas, or government inquiries—or to enforce our terms of service, protect the integrity of our systems, and safeguard the rights, property, or safety of Buena Vida, our consumers, and others.
Buena Vida respects the privacy choices of all individuals who interact with our resources. If you no longer wish to receive promotional materials, special offers, or marketing communications from us, you may opt out at any time. To do so, please contact us by email at info@buenavidaky.com or by mail at the address listed below, and indicate that you would like to be removed from our promotional contact list.
Depending on where you reside, you may have specific rights regarding your personal information. These rights may include the ability to access, correct, amend, or request the deletion of certain data we hold about you. If you would like to exercise these rights or make a privacy-related request, you can reach us by email or postal mail at the contact information provided below.
If you have previously granted consent for the use of your personal information and wish to withdraw that consent, or if you want to opt out of receiving future marketing emails or communications, please contact us. While some information may be required to fulfill legal or operational obligations and therefore cannot always be deleted or modified, Buena Vida will make reasonable efforts to accommodate your request in accordance with applicable laws.
You may submit any privacy-related inquiries or requests to:
Email: info@buenavidaky.com
Mailing Address:
Buena Vida ADHC, LLC
4620 Preston Hwy
Louisville, KY 40213
Retention of Personal Information
Buena Vida retains the personal information we collect only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal, regulatory, or contractual obligations. Once the information is no longer needed for these purposes, we take reasonable steps to securely delete, anonymize, or otherwise dispose of it to protect your privacy.
Privacy Rights
Depending on where you live, you may have rights regarding the personal information we collect and use. These rights typically include:
- Right to Access – You can request a copy of the personal information we hold about you.
- Right to Correct – You can ask us to update or fix inaccurate personal information.
- Right to Delete – You can request that we delete personal information we have collected, subject to legal requirements.
- Right to Opt-Out – You can opt out of the sale of your personal information or certain types of targeted advertising.
- Right to Limit Use – In some states, you can limit how sensitive personal information is used or shared.
- Right to Non-Discrimination – Exercising your privacy rights will not affect the quality of services we provide or result in higher charges.
To exercise any of these rights, please contact us through the methods described in this Policy.
Safety and Security
We take the protection of your personal information seriously and use reasonable safeguards to help keep it secure, accurate, and complete. While browsing secure pages on our website, you may notice a lock icon in your browser, indicating that the connection is encrypted. This helps protect your information from loss, misuse, or alteration.
However, no method of transmitting information over the Internet is completely risk-free. Emails or messages sent through our website, like most standard online communications, could potentially be accessed by others while in transit. For this reason, we recommend avoiding the sharing of highly sensitive or confidential information via email or online contact forms.
Once we receive your information, we take steps to keep it secure on our internal systems. While we work hard to protect your data, we cannot guarantee complete security and cannot be responsible for risks that occur during transmission. If you prefer, you are welcome to contact us directly by phone using the numbers provided on our website.
Children’s Privacy
Protecting the privacy of children is a priority for Buena Vida. In accordance with the Children’s Online Privacy Protection Act of 1998 (COPPA), a “child” is defined as anyone under the age of 13. We do not knowingly collect or store personal information from children under 13 through Buena Vida’s Resources, and our website is not designed to attract users in this age group. If we become aware that a child under 13 has provided personal information, we will promptly remove that information from our records unless we have obtained verifiable consent from a parent or legal guardian to retain it.
External Links and Third-Party Websites
Buena Vida’s website may include links or advertisements that direct you to third-party websites for your convenience. By clicking these links, you will leave Buena Vida’s website and be redirected to the website of the organization or company you selected. We do not control these external websites and are not responsible for the accuracy, quality, or content of their content. The presence of a link does not constitute an endorsement, approval, or recommendation of the linked site, its content, products, or services, even if there is an affiliation with Buena Vida. Each external site operates independently and has its own privacy practices and data collection policies. While we encourage our partners, advertisers, and affiliates to respect user privacy, we cannot be held accountable for their practices. Before sharing any personal information on a third-party website, we recommend reviewing that site’s privacy policy to understand how your information may be used.
Consent and Governing Law
Buena Vida’s Resources are managed and operated entirely within the United States. By accessing or using our Resources, you acknowledge and agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this Policy, please refrain from providing any personal information through Buena Vida’s Resources. This Policy, as well as the use of Buena Vida’s Resources, is governed by the laws of the Commonwealth of Kentucky. Any disputes or claims arising in connection with this Policy or your use of Buena Vida’s Resources must be filed within one year of the event giving rise to the claim, and such actions shall be brought exclusively in the appropriate federal or state courts located in Kentucky. By using Buena Vida’s Resources, you consent to the jurisdiction and venue of these courts for the resolution of any disputes related to this Policy. This Policy and the statements herein are intended solely to outline privacy practices and do not establish any contractual or legal rights for third parties.
Updates to This Privacy Policy
Buena Vida reserves the right to update, revise, or modify this Privacy Policy at any time, at our discretion. Any changes become effective as soon as they are posted on Buena Vida’s Resources. When we make updates, we will post the revised Policy on our homepage and in other locations we consider it appropriate to ensure you are informed about the types of information we collect, how it is used, and the circumstances under which it may be shared. It is your responsibility to review this Policy periodically to stay informed of any updates. In cases of significant changes, we may post a notice on Buena Vida’s homepage to highlight the updates.
Contact Us
We value your feedback and are committed to addressing any questions or concerns you may have about your privacy. If you would like to reach out to us regarding our privacy practices or your personal information, please contact us either by phone or by mail at the following address:
Email: info@buenavidaky.com
Phone: (502) 290-9014
Mailing Address:
Buena Vida ADHC, LLC
4620 Preston Hwy
Louisville, KY 40213